Terms and Conditions

Last Updated: September 2026

Welcome to Cullen University College. These Terms and Conditions govern your use of our website, online learning platform, courses, services, and related features. By accessing our website, creating an account, enrolling in a course, or making a payment, you agree to be bound by these Terms and Conditions.

Please read them carefully before using our services.

1. About Cullen University College

Cullen University College provides online education and professional training programmes, including certificate programmes, diploma programmes, short courses, and professional development courses.

Our courses are delivered primarily through our online learning platform, allowing students to access learning materials, assessments, and other educational resources remotely.

2. Student Registration and Accounts

To enrol in a course, you may be required to create an account on our website.

You agree to:

• Provide accurate and complete information during registration.
• Keep your login details confidential.
• Not share your account or course access with another person.
• Notify us if you believe your account has been accessed without your permission.
• Take responsibility for all activities carried out through your account.

Cullen University College reserves the right to suspend or terminate accounts where there is evidence of misuse, fraud, unauthorized sharing, or violation of these Terms.

3. Course Enrolment

Course enrolment becomes effective after successful registration and, where applicable, confirmation of payment.

Students are responsible for ensuring that they select the correct course before making payment.

Course availability, content, duration, fees, and other details may be updated from time to time. Any significant changes will be communicated through the appropriate channels.

4. Course Fees and Payments

All course fees displayed on our website are stated in the currency indicated at the time of enrolment.

Payments may be processed through the payment methods and payment gateways made available on our website.

Students are responsible for ensuring that payment information provided during checkout is accurate.

An enrolment is considered confirmed only after successful payment and/or payment verification.

5. Refund and Cancellation Policy

Because our courses provide access to digital learning materials and online educational services, fees paid are generally non-refundable once course access has been granted.

However, Cullen University College may consider a refund or other appropriate solution where:

• A payment was made in error and the issue is reported promptly.
• A duplicate payment was made.
• Cullen University College is unable to provide the purchased course.
• There is another exceptional circumstance determined by the College.

Any approved refund will normally be made through the original payment method where possible.

6. Access to Course Materials

Course materials are provided for the personal educational use of the enrolled student.

Students must not:

• Copy, reproduce, sell, distribute, or publish course materials without permission.
• Share their account or course access with other people.
• Upload Cullen University College materials to other websites or platforms.
• Record, reproduce, or redistribute lessons or other protected content without written permission.

Unauthorized sharing or distribution may result in suspension or termination of course access without a refund.

7. Student Responsibilities

Students are expected to participate responsibly in their studies and comply with the academic and behavioural requirements of Cullen University College.

Students must not use the platform to:

• Engage in unlawful activities.
• Harass or threaten other students, staff, or instructors.
• Upload harmful, offensive, fraudulent, or malicious content.
• Attempt to gain unauthorized access to the website or another user’s account.
• Interfere with the normal operation or security of the platform.

8. Assessments and Academic Integrity

Students are expected to complete assignments, assessments, examinations, and other academic activities honestly.

Plagiarism, impersonation, cheating, falsification of academic information, or submitting another person’s work as one’s own may result in disciplinary action, including cancellation of enrolment or withholding of academic results.

9. Certificates and Academic Documents

Where a course provides a certificate or other academic document, the student must meet the relevant course and academic requirements before the document is issued.

Cullen University College reserves the right to withhold or cancel certification where academic requirements have not been met or where academic misconduct has been established.

10. Intellectual Property

All content on the Cullen University College website and learning platform, including course materials, text, graphics, logos, videos, designs, software, and other materials, is owned by or licensed to Cullen University College unless otherwise stated.

No part of the website or course materials may be reproduced, modified, distributed, or commercially exploited without prior written permission.

11. Website Availability

We aim to keep our website and learning platform available and functioning properly. However, we cannot guarantee uninterrupted access at all times.

Access may occasionally be affected by:

• Website maintenance.
• Internet or network problems.
• Server or hosting issues.
• Technical failures.
• Security incidents.
• Circumstances beyond our reasonable control.

We will make reasonable efforts to restore services when interruptions occur.

12. Third-Party Services and Payment Providers

Our website may use third-party services, including payment gateways, hosting providers, communication services, analytics tools, and other technology providers.

Transactions processed through third-party payment providers may also be subject to the terms and privacy policies of those providers.

Cullen University College is not responsible for technical failures or policies of third-party services beyond our reasonable control.

13. Privacy and Personal Information

We may collect and process information necessary to provide our educational services, including student registration details, contact information, enrolment information, payment-related information, and learning activity.

Personal information will be handled in accordance with our Privacy Policy and applicable laws and regulations.

We will not knowingly sell or rent students’ personal information to third parties for their own marketing purposes.

14. Limitation of Liability

Cullen University College will make reasonable efforts to provide accurate educational information and reliable online services.

However, we are not responsible for losses resulting from circumstances beyond our reasonable control, including internet interruptions, third-party service failures, unauthorized access caused by a student’s failure to protect their account, or temporary website unavailability.

15. Changes to These Terms

Cullen University College may update these Terms and Conditions from time to time to reflect changes in our services, operations, technology, or applicable requirements.

Updated Terms will be published on this page. Continued use of our website or services after changes have been published constitutes acceptance of the updated Terms.

16. Governing Law

These Terms and Conditions shall be interpreted in accordance with the applicable laws of the Republic of Zambia.

Any disputes relating to the use of our website or services should first be addressed directly with Cullen University College in an effort to reach an amicable resolution.

17. Contact Us

If you have questions regarding these Terms and Conditions, course enrolment, payments, refunds, or any of our services, please contact us through the contact details provided on our website.

Cullen University College
Email: info@cullenuniversitycollege.com
Phone: +260 966 410 995
Website: cullenuniversitycollege.com