Diploma in Human Resource Management

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About Course

Cullen University College – in affiliation with Mosa University

 | Level: Diploma | Price: ZMW 3,500

Course Introduction

Human Resource Management has evolved far beyond simple personnel administration modern HR practitioners are expected to be strategic partners who drive organizational performance through effective workforce planning, talent development, compensation strategy, and sound employee relations, all while navigating an increasingly complex legal and regulatory environment. In Zambia specifically, HR professionals must combine internationally recognized best practice with a genuine, working knowledge of the Employment Code Act, NAPSA and Workers’ Compensation obligations, industrial relations dynamics involving trade unions, and the practical realities of managing a workforce across formal corporate structures, government institutions, mining operations, and growing SME businesses.

This diploma is built to develop that combination directly every module pairs internationally recognized HR theory and tools with Zambian legal frameworks, regulatory bodies, and workplace case studies, so graduates leave not just understanding HR concepts in the abstract, but able to apply them immediately and correctly within a Zambian employment context.

Learning Outcomes

By the end of this diploma, you will be able to:

  • Explain the strategic role of HR and align workforce planning with organizational strategy
  • Conduct job analysis and design effective, legally compliant recruitment and selection processes
  • Design and deliver training and development programs using recognized instructional models
  • Build and administer fair, effective performance management systems
  • Design compensation and benefits structures compliant with Zambian statutory requirements
  • Apply Zambian labor law correctly across contracts, termination, and industrial relations
  • Manage employee relations, conflict, grievances, and disciplinary processes fairly and lawfully
  • Use HR metrics and HRIS systems to make evidence-based workforce decisions
  • Apply diversity, wellbeing, and occupational health principles to build a healthy, high-performing workplace
  • Develop a complete strategic HR plan integrating all core HR functions

Who this course is for: Aspiring and practicing HR officers, line managers with people-management responsibilities, small business owners managing staff directly, and anyone seeking a career in Zambia’s growing HR profession. No prior HR background required.

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Course Content

Module 1: Foundations of Strategic Human Resource Management
Introduction to Module 1 This module establishes why HR matters strategically not merely as an administrative function handling paperwork, but as a discipline directly shaping organizational performance, culture, and competitive advantage.

  • Foundations of Strategic Human Resource Management

Module 2: Job Analysis, Workforce Planning & Recruitment
Introduction to Module 2 Before any position can be filled effectively, HR must understand precisely what the job requires and how it fits the organization's future workforce needs. This module covers job analysis, workforce planning, and designing an effective recruitment process.

Module 3: Onboarding & Talent Management
Introduction to Module 3 Successfully hiring the right candidate is only the beginning how an organization onboards and subsequently manages talent determines whether that investment translates into long-term performance and retention. This module covers onboarding design and broader talent management principles.

Module 4: Training & Development
Introduction to Module 4 Investing in employee capability is one of the most direct ways HR drives organizational performance. This module covers how to systematically identify training needs, design effective learning interventions, and evaluate whether training actually worked.

Module 5: Performance Management
Introduction to Module 5 A well-designed performance management system aligns individual effort with organizational goals, provides fair and constructive feedback, and creates a legally defensible basis for reward, development, or, when necessary, corrective action. This module builds genuine competence in designing and administering such a system.

Module 6: Compensation & Benefits Management
Introduction to Module 6 Compensation is one of the most visible and sensitive aspects of the employment relationship, directly affecting attraction, retention, motivation, and legal compliance. This module covers compensation strategy alongside Zambia's specific statutory requirements.

Module 7: Zambian Labor Law & Industrial Relations
Introduction to Module 7 No HR practitioner can operate effectively in Zambia without a solid working knowledge of the legal framework governing employment. This module covers the core provisions of Zambian labor law and the practical dynamics of industrial relations, including trade unions and collective bargaining.

Module 8: Employee Relations, Grievance & Discipline
ntroduction to Module 8 Even in the healthiest workplace, conflicts, grievances, and occasional disciplinary matters arise. This module builds practical competence in managing these situations fairly, consistently, and in a manner that protects both employee rights and organizational interests.

Module 9: HR Metrics, HRIS & Digital HR
Introduction to Module 9 Modern HR practice is increasingly data-driven — using workforce metrics and digital systems to make evidence-based decisions rather than relying purely on intuition. This module builds practical competence in core HR metrics and understanding of HR Information Systems (HRIS)

Module 10: Diversity, Wellbeing & Strategic HR Planning (Capstone)
This final module addresses two increasingly important, related areas diversity/inclusion and employee wellbeing before bringing together everything learned in the diploma into a single, integrated Strategic HR Plan capstone project.

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About Culleen University College

Culleen University College is committed to providing accessible, affordable, and high-quality online education through flexible learning that empowers students with practical knowledge and career-ready skills.

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info@cullenuniversitycollege.com